Job Description - Director, Student Learning Services
Description View created on 11/01/2014

Director, Student Learning Services

FLSA Status: Exempt
Pay Grade: 23
Job Title ID: 12056
Job Series/Job Family: Student Support & Success Series / Student Recruitment & Success Family

Reports To

Associate Vice President, Student Success

Job Purpose

Supervises, plans and directs college wide operations of the on-campus Learning (Tutoring) Labs adequate and appropriate provision of tutoring services to students including those enrolled in Distance Learning. Oversees for the college the coordination and implementation of duplication services as specified by the designated contractor and supervises the work of the duplication staff assigned to HBC.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Supervises and coordinates the assignments given to Learning Lab Managers.
  2. Ensures that Learning Lab (Tutoring) services provided to students are accessible; that procedures and services are standardized for all campuses; and that tutorial services are also provided for students enrolled in Distance Learning.
  3. Coordinates development of all critical aspects of the budget for the Learning Labs and Central Duplication; and develops final budget recommendations based on college priorities.
  4. Conducts annual assessments of tutoring and duplication services including customer satisfaction and program goal attainment.
  5. Leads the Learning Lab managers and staff in collaborating with faculty to improve student learning outcomes.
  6. Evaluates the work performance of staff.
  7. Oversees that duplication services at campuses are accessible and efficient.
  8. Assists the Office of Purchasing by monitoring and ascertaining that duplication services are provided as stipulated by the agreement with the Contractor.
  9. Keeps the Director of Purchasing informed regarding changes to the status of services.
  10. Conducts regular meetings with Campus Manager representatives and Central duplication staff to track that Contractor services are provided in a timely manner and are delivered as described under the current agreement and that communication with the end-users is adequately maintained.
  11. Ensures that Learning Labs, Distance Learning tutoring services, and Duplication keep pace with emerging technology wherever it may improve delivery of services that are being provided.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Preferred

Education

Required

Other

Required

Safety