Job Description - Assistant, Student Services
Description View created on 12/20/2014

Assistant, Student Services

FLSA Status: Non-Exempt
Pay Grade: 8
Job Title ID: 12153
Job Series/Job Family: Student Support & Success Series / Campus Deans of Student Services Family

Reports To

Dean of Student Services, Supervisor or designee

Job Purpose

To provide customer service assistance to students and prospective students.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Assists current and prospective students by providing information on the enrollment process, including admissions, financial aid, and assessment.
  2. Responds to questions and inquiries in person, by telephone, or via e-mail.
  3. Schedules appointments for assessments, new student orientations, and other services with advisors, counselors, and other staff.
  4. Monitors and screens student records for status information including holds, academic standings, and exceeding course loads.
  5. Enters data, maintains, and updates student information database.
  6. Prepares, publicizes, and schedules students for workshops and orientations.
  7. Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
  8. Provides clerical support for various programs and functions including College outreach and recruitment programs, advising, counseling, and assessment.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Preferred

Education

Required

Safety