Job Description - Supervisor, Duplication Services
Description View created on 11/22/2014

Supervisor, Duplication Services

FLSA Status: Non-Exempt
Pay Grade: 16
Job Title ID: 12357
Job Series/Job Family: Student Support & Success Series / Student Learning Services Family

Reports To

Director, Student Learning Services

Job Purpose

To supervise College-wide duplication services including central duplication operations and remote copying stations.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Provides excellent customer service and project follow-through.

  2. Supervises, schedules, and trains duplication staff, and oversees duplication workflow.
  3. Maintains records and tracking system of duplication requests and completed jobs.
  4. Prioritizes and assigns work orders for duplication services; coordinates large projects with customers, ensures supplies are available for use within time frame required. Collaborates with external sources for special print jobs as needed. Researches and finds resolutions for printing problems.
  5.  Assists with operation of duplication equipment, including, but not limited to: copying and printing from static and digital sources; folding and stuffing; coil binding; shrink wrapping; lamination; and cutting processes.
  6. Assists in purchasing new equipment and supplies. Maintains inventory of College-wide duplication equipment. Prepares bid specifications, conducts initial negotiations of purchase agreements, and ensures local level service agreements are met. Negotiates and maintains duplication equipment lease and maintenance agreements.
  7. Oversees College-wide copier networking services; researches customer inquiries and copier problems, networking capabilities, and connectivity issues. Works with computer technicians to seek problem resolution. Maintains operational procedures and documentation regarding copier networking. Maintains database with user codes and copier/printer IP addresses.
  8. Performs preventative maintenance on copiers and duplication equipment and reports malfunctions to service technicians.
  9. Keep updated billing/invoicing records and tracks expenditures and reconciliations.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Preferred

Education

Required

Preferred

Safety