Job Description - Technician, CCPP - Technology Support
Description View created on 09/01/2014

Technician, CCPP - Technology Support

FLSA Status: Non-Exempt
Pay Grade: 11
Job Title ID: 17157
Job Series/Job Family: College Support Systems & ISD Relations Series / CCPP Family (Grant Funded)

Reports To

Executive Director, CCPP.

Job Purpose

To support specialized instructional technology systems; provide basic network support functions and software services. Assist with computer related equipment and software purchases for Career and Technical Education (CTE) Programs in Austin Independent School District (AISD).

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Provides technical support, analysis, and training in the use of specialized computers, peripheral devices, and software.
  2. Assists with software and hardware evaluation for purchasing.
  3. Conduct research to determine sources of supply for technology related purchases.
  4. Requests quotes and determines best value offered by vendors for technology related purchases.
  5. Troubleshoots and resolves hardware and software issues.
  6. Maintains and updates specialized training systems, computer simulations and equipment; installs software upgrades, enhancements, and revised functions.
  7. Identifies and reports technical problems which need to be addressed by improved policies or procedures.
  8. Reconfigures or re-images computers and installs hardware and software as needed.
  9. Assists AISD district IT staff in determining configurations for computers, software, and operating systems.
  10. Collect technical and administrative information and compiles data for reports.
  11. Facilitates and monitors inventory and fixed assets for all AISD CTE programs and CCPP department.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Licenses/Certifications

Required

Other

Required

Preferred

Safety