Job Description - Specialist, Distance Learning Support Services Description View created on 09/15/2014
Specialist, Distance Learning Support Services
Director, Distance Learning
To develop and deliver support services for Distance Learning faculty and students; maintains the Distance Learning Helpdesk and website.
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.
Develops and provides information to the public, students, and faculty regarding Distance Learning (DL) programs, services and technologies; updates and maintains information through the use of the DL help line, email, web site, alpha/text electronic bulletin board, and automated call-out system.
Serves as liaison for DL faculty, staff, and students seeking access to College support services within or outside the ACC services area.
Develops, maintains, and evaluates the operations and functions of the DL Helpdesk and acts as first point of contact for DL support services; coordinates DL Helpdesk functions with the ACC's College-wide Helpdesk.
Develops and maintains databases, online forms, web resources, and other electronic modes of information; maintains and updates the DL web site.
Assists in the development, production, and evaluation of support materials for DL students in collaboration with departments providing distributed learning delivery technologies, including online course delivery, streaming media, and instructional television.
Serves on College-wide student support services and technology-related committees as appropriate.
Assists the Director of Distance Learning with the development of marketing activities and promotional materials for DL activities and courses.
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
E-mail and file transfer protocols, HTML, and web page structure.
Current Distance Learning technologies.
Instructional technology system development and implementation principles.
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Effectively using interpersonal and communications skills.
Effectively using organizational and planning skills, including attention to detail and follow-through.
Reviewing and preparing narrative and statistical reports and records.
Developing and maintaining websites.
Maintaining an established work schedule.
Establishing and maintaining effective working relationships
Assessing and prioritizing multiple tasks, projects, and demands.
Maintaining confidentiality of work related information and materials.
Demonstrated proficiency using standard office software applications, and website development software.
Occasional lifting of objects up to 10 pounds
Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling
Work is performed in a standard office environment.
Two years work experience in customer Help Desk activities and one year work experience in web development and maintenance.
Bachelor's degree in related field.
Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.