Job Description - Coordinator, Support Services
Description View created on 10/10/2015

Coordinator, Support Services

FLSA Status: Non-Exempt
Pay Grade: 15
Job Title ID: 18055
Job Series/Job Family: Instructional Technology Series / Distance Learning Family

Reports To

Director, Distance Learning

Job Purpose

To coordinate support services for Distance Learning (DL) for faculty, staff, students, and the public.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Serves as the primary ACC Contact for the Virtual College of Texas (VCT); manages all administrative services and functions between ACC, member colleges, and VCT students. Coordinates faculty and student support services for courses provided or hosted by ACC via VCT.
  2. Coordinates DL's distance testing services; coordinates preparation and distribution of testing materials and maintains the integrity of the testing process.
  3. Coordinates contacts and information for the DL students on DL programs, services, and technologies; answers questions and resolves support service issues.
  4. Assists the Director of Distance Learning with the annual student survey on attitudes, course completion, and retention in the DL program.
  5. Assesses need for distance education-specific student success and retention tools; creates, implements, and markets the resource in collaboration with other Instructional Resources & Technology (IRT) or DL team members. Creates and implements program-specific surveys; collecting and evaluating data for program planning and development.
  6. Acts as contact expert, provides support for, evaluates, and coordinates DL's early intervention program including online tutoring service, DL online resources, faculty and student referrals to appropriate College office, student/teacher communications (print & electronic), and professional development opportunities regarding retention and special outreach programs.
  7. Develops online forms, web resources, and other electronic communications; tracks and maintains logs for DL support services program transactions, monitoring program quality and compliance with College-wide student support services practices and procedures.
  8. Collaborates with DL, VSS, and Professional Development Office in scheduling and presenting DL professional development workshops for College-wide staff; reviews teleconference activities annually and schedules downlinks for DL instructor professional development. Assists the Director of Distance Learning with marketing professional development activities for DL instructors and courses.


Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.



Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


Computer Skills


Physical Requirements

Work Experience