Job Description - Technician, Administrative Media Support Services
Description View created on 07/31/2014

Technician, Administrative Media Support Services

FLSA Status: Non-Exempt
Pay Grade: 10
Job Title ID: 181001
Job Series/Job Family: Instructional Technology Series / Video Support Services Family

Reports To

Manager, Administrative Media Support Services

Job Purpose

To repair, maintain, integrate, install, trouble-shoot, and provide other technical support functions for Administrative Media Support Services (AMSS) equipment.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Repairs, maintains, integrates, installs, and trouble-shoots AMSS equipment, including production studios, control rooms, digital field equipment, editing rooms, and Master Control areas. 
  2. Provides support and technical expertise to other areas of IRT.

  3. Provides administrative technical and production support for Highland Business Center (HBC) Master Control area, connected rooms and remote locations as per area responsibilities.
  4. Maintains and performs preventive maintenance on AMSS equipment according to standard procedures and operating manuals.
  5. Assists with the development of preventive maintenance processes/procedures and use of the AMSS technology, including creating documentation for these areas.
  6. Performs on-site technical support activities as needed, including installation, wiring, cabling, and calibration of AMSS equipment and systems.
  7. Assists with training of AMSS and IRT staff in the maintenance and use of the AMSS technology and support areas, including documentation of these areas.
  8. Maintains equipment, repair logs and trouble tickets.  Closes tickets when repairs are made.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Licenses/Certifications

Required

Other

     Preferred

Safety