Job Description - Specialist, Master Control Operations
Description View created on 09/22/2014

Specialist, Master Control Operations

FLSA Status: Non-Exempt
Pay Grade: 12
Job Title ID: 18104
Job Series/Job Family: Instructional Technology Series / Video Support Services Family

Reports To

Manager, Administrative Media Support Services

Job Purpose

To provide technical support for Master Control operations.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Records, edits, and encodes the ACC Board of Trustees (BOT) meetings for ACC BOT website and ACC cable channel; monitors closed captions of BOT meetings. Uploads files to the streaming media server; creates and maintains web links to access the media files.
  2. Provides technical support and operates, troubleshoots, and maintains equipment for the Presidentās Conference Room, Board of Trustees Room, and Interactive Video Classroom at HBC. Provides training and orientations to room equipment.
  3. Maintains VSS equipment, computers and software; troubleshoots malfunctions and corrects them according to standard departmental procedures and operating manuals.
  4. Supports, develops and designs templates and graphics for instructional and informational purposes on the ACC Cable Channel using appropriate computer graphics software.
  5. Facilitates and handles Teleconference Satellite downlinks held in the HBC IVCs, conference rooms, and classrooms; tunes in satellite dish to receive downlink feeds and sends feed to house-net cable system.
  6. Develops, maintains and updates department and Board of Trustees Recordings web pages and uploads web page documents.
  7. Operates and supports systems in Master Control for (ITV) telecourse and ACC programming, scheduling, playback and distribution on ACC CH 19 and the internet
  8. Monitors quality of interactive video sessions, serves as contact person for Video Help Desk for phone support.
  9. Investigates and troubleshoots VSS equipment issues, requests and problems as reported by end user. Identifies, evaluates and resolves user issues within scope of authority. If unable to solve issue, forwards work orders to appropriate ACC personnel or maintenance contract personnel.
  10. Schedules IVC classes and ad hoc video conferencing using applicable technology, and tests with connecting sites outside the ACC IVC network.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Licenses/Certifications

Required

Other

     Preferred

Safety