Job Description - Analyst, IT Systems
Description View created on 10/25/2014

Analyst, IT Systems

FLSA Status: Exempt
Pay Grade: 21
Job Title ID: 191501
Job Series/Job Family: Information Technology Series / Support Services Family

Reports To

Manager, IT Applications Support

Job Purpose

To install, implement, administer and support IT software applications based on IT Project Management principles.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Supports, serves, installs, and maintains third party College-wide applications at ACC.
  2. Supports, serves, installs, and maintains the College-wide Enterprise Resource Planning (ERP).
  3. Coordinates troubleshooting with System Administrators to resolve system related problems, such as user support and problem resolution.
  4. Monitors designated applications and takes corrective action to prevent or minimize system down time.
  5. Assists with developing policies, workflows, Information Technology practices, queries, procedures, programs, scripts, or web pages as required.
  6. Creates administrator and user documentation and trains personnel on new applications software.
  7. Provides upper level support and guidance to users, ranging from beginners to expert users, having difficulties with applications.
  8. Collaborates on special projects and may track and allocate software licenses as needed.
  9. Keeps current with the latest technology; regularly attends technical training in order to maintain technical expertise.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Preferred

Licenses/Certifications

Required

Other

Required

Preferred

Safety