Job Description - Director, Systems Support
Description View created on 08/23/2014

Director, Systems Support

FLSA Status: Exempt
Pay Grade: 31
Job Title ID: 191505
Job Series/Job Family: Information Technology Series / Support Services Family

Reports To

Associate Vice President, Information Technology

Job Purpose

To manage ACC's College-wide integrated hardware and enterprise hardware systems and support functions for faculty, staff, and students; maintain system availability; provide system security to end users, and provide quality assurance and distribution of information services.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Provides direction for the operation and coordination of IT Support Services.
  2. Serves on decision-making committees that address the feasibility and implementation of decisions that will have College-wide impact on technology services and customer support.

  3. Directs the implementation, management, and auditing of mission critical administrative systems; adheres to state and federal regulatory requirements; and provides availability to the end user.

  4. Directs administration of the College's Enterprise Resource Planning (ERP) integrated systems; keeps ACC current with new technologies and deployment.

  5. Directs the work of the College's enterprise systems administration and database administration groups.

  6. Directs the implementation and administration of ACC Online Services, e-commerce, and user interfaces to the College's ERP.

  7. Directs the collection and analysis of trend data to identify technical training and documentation needs of faculty, staff, and students; works with the Professional Development office to design training and documentation to meet those needs.

  8. Collaborates in discussions with relevant IT staff regarding new work projects, budget development, process improvements, and new initiatives.

  9. Directs the creation of policies, measurable goals and objectives to manage the day-to-day operations, and quality improvement processes.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Preferred

Education

Required

Other

     Preferred

Safety