Job Description - Manager, Support Services
Description View created on 10/22/2014

Manager, Support Services

FLSA Status: Exempt
Pay Grade: 27
Job Title ID: 19152
Job Series/Job Family: Information Technology Series / Support Services Family

Reports To

Director, Support Services

Job Purpose

To manage the installation, implementation, and maintenance of vendor-delivered software products and upgrades to ACC's Colleague integrated system; to keep ACC current with new technologies and web deployment; manage day-to-day operations of the College's integrated systems and provides primary backup support to the Director.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Manages the implementation, maintenance and evaluation of the vendor-delivered software product ACC Online Services (Web Advisor) for students, faculty, and employees.
  2. Oversees the management of Web e-commerce and e-commerce for all cashiers offices.
  3. Administers ACC's Administrative Database (Unidata).
  4. Manages day-to-day operations for ACC's Colleague administrative integrated system.
  5. Develops work plans, goals, and objectives that are focused on providing processing of all Support Services processes, including meeting deadlines, schedules, and target dates.
  6. Plans, installs, and test new software releases, software fixes, and enhancements.
  7. Researches new software products and tools to determine feasibility with regard to current structure and requirements of ACC.
  8. Tests, implements, and monitors new procedures, applications, and tools to improve processes and services.
  9. Creates policies and standards for Support Services and quality control; creates and implements backup procedures and off-site storage arrangements in accordance with State Records Retention Guidelines.
  10. Collaborates in discussions with users, programming, systems and networking staff regarding new work, budget recommendations, production problems identification and resolution.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Preferred

Education

Required

Safety