Job Description - Specialist, Support Services
Description View created on 09/17/2014

Specialist, Support Services

FLSA Status: Non-Exempt
Pay Grade: 8
Job Title ID: 19154
Job Series/Job Family: Information Technology Series / Support Services Family

Reports To

Manager, Support Services

Job Purpose

To provide assistance with the day-to-day IT Support Services operations of ACC's College-wide administrative software applications and facilities.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Assists in administering application access security for faculty, staff, and students in accordance with College requirements.
  2. Maintains administrative computer systems and electronic equipment to ensure proper operation.
  3. Assists in collecting and recording data for tracking operations measurements.
  4. Learns, maintains, and operates related system and application software and hardware.
  5. Provides input in writing operations procedures for IT staff on the use of system hardware and software.
  6. Electronically transmits sensitive data to and from outside agencies using various methods and procedures.
  7. Tracks and trouble-shoots user problems and determine if they are hardware, software, or procedural and resolves problem or redirects to appropriate area.
  8. Develops and implements scanning programs for ACC Support Services and other departments within ACC.
  9. Monitors mission critical applications and takes initiative to escalate when problems occur.
  10. Assists and trains faculty and staff in the use of equipment and software by means of one-on-one training or telephone help-line services.
  11. Assists in the design of overlays and map data to produce department requested custom reports.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Safety