Job Description - Director, Network Services
Description View created on 09/01/2014

Director, Network Services

FLSA Status: Exempt
Pay Grade: 31
Job Title ID: 192502
Job Series/Job Family: Information Technology Series / Network Services Family

Reports To

Associate Vice President, Information Technology

Job Purpose

To direct the staff and operations of the ACC data/voice/video network services; to provide stable, secure, and reliable network support services to faculty, staff, and students.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Directs the planning, staff, and operations of the ACC network program.
  2. Directs the development, implementation, and evaluation of district-wide computer network and telecommunications operations.
  3. Analyzes ACC network functionality; identifies and resolves problems; evaluates trends and recommends operational, procedural, and technical improvements; coordinates integration with other systems; directs the execution of system upgrades; identifies and communicates strategies, goals, and objectives.
  4. Assures functionality, compatibility and performance of ACC network systems; reviews College growth strategies and determines ACC network resource requirements, program goals, and deliverables; develops strategic plans and tactical goals; determines scope and priorities of projects.
  5. Provides vision and planning for future growth and sustainability of the ACC network.
  6. Remains current on trends and technology changes; evaluates new hardware, software, and related equipment for functionality and fit to current operating environment and user needs.
  7. Works with departments and committees College-wide to assess network needs for computer hardware and software; develops enhanced network design consistent with ACC goals.
  8. Analyzes network functions and evaluates the services provided; develops plan of action and recommendations; identifies milestones and issues to be addressed, and generates reports as required.
  9. Manages and provides leadership and guidance to ACC network staff; develops priorities and assigns tasks and projects; ensures that all issues are addressed and resolved.
  10. Meets regularly with staff to discuss and resolve workload and technical issues.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Licenses/Certifications

Required

Other

     Preferred

Safety