Job Description - Director, Network Services Description View created on 09/01/2014
Director, Network Services
Associate Vice President, Information Technology
To direct the staff and operations of the ACC data/voice/video network services; to provide stable, secure, and reliable network support services to faculty, staff, and students.
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.
Directs the planning, staff, and operations of the ACC network program.
Directs the development, implementation, and evaluation of district-wide computer network and telecommunications operations.
Analyzes ACC network functionality; identifies and resolves problems; evaluates trends and recommends operational, procedural, and technical improvements; coordinates integration with other systems; directs the execution of system upgrades; identifies and communicates strategies, goals, and objectives.
Assures functionality, compatibility and performance of ACC network systems; reviews College growth strategies and determines ACC network resource requirements, program goals, and deliverables; develops strategic plans and tactical goals; determines scope and priorities of projects.
Provides vision and planning for future growth and sustainability of the ACC network.
Remains current on trends and technology changes; evaluates new hardware, software, and related equipment for functionality and fit to current operating environment and user needs.
Works with departments and committees College-wide to assess network needs for computer hardware and software; develops enhanced network design consistent with ACC goals.
Analyzes network functions and evaluates the services provided; develops plan of action and recommendations; identifies milestones and issues to be addressed, and generates reports as required.
Manages and provides leadership and guidance to ACC network staff; develops priorities and assigns tasks and projects; ensures that all issues are addressed and resolved.
Meets regularly with staff to discuss and resolve workload and technical issues.
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Principles and techniques for management of organization-wide projects.
Computer network domains, technologies, and protocols. Networked systems access and security guidelines and procedures.
Current trends and information sources for managing network systems.
Telecommunications principles, regulations, and system management strategies.
Management principles, practices, and methods.
Project planning and management principles.
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining an established work schedule.
Effectively using interpersonal and communications skills including tact and diplomacy.
Effectively using organizational and planning skills with attention to detail and follow through.
Evaluating complex network systems and making recommendations for resources required to maintain and expand service levels.
Ensuring a highly professional and successful technical support environment.
Assessing needs and developing and promoting effective solutions.
Reviewing and preparing narrative and statistical reports and records.
Interpreting and applying rules, regulations, policies, and procedures.
Assessing and prioritizing multiple tasks, projects, and demands.
Maintaining confidentiality of work related information and materials.
Establishing and maintaining effective working relationships
Demonstrated professional-level technical proficiency in network domain administration.
Occasional lifting of objects up to 10 pounds
Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling
Work is performed in a computer laboratory and office environment
Four years computer network management work experience in a complex networked environment, including one year supervisory work experience.
Bachelor's degree in computer science or information technology.
Valid Texas driver's license.
Knowledge of ACC organization, operations, policies, and procedures.
Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.