Job Description - Manager, Network Services
Description View created on 09/02/2014

Manager, Network Services

FLSA Status: Exempt
Pay Grade: 24
Job Title ID: 19252
Job Series/Job Family: Information Technology Series / Network Services Family

Reports To

Director, ACCNET Services

Job Purpose

To manage the administration of ACCNet and the data/voice/video network for the College; manage all activities related to administration, design, installation, configuration, maintenance, and utilization of ACCNet as well as network and computer support staff.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Manages the operational activities of the College-wide Data/Voice/Video network, ACCNet, including design, installation, configuration, maintenance, and security.
  2. Analyzes network functions and evaluates the services provided; develops plan of action and recommendations; identifies milestones and issues to be addressed, and generates reports as required.
  3. Supervises and provides technical leadership and guidance to technical staff; ensures compliance with policies and regulations, and that all issues are addressed and resolved.
  4. Monitors utilization trends, manages network performance, and assures maximum uptime; performs ongoing analysis, capacity planning, and technical tuning of the network systems to improve performance.
  5. Designs, configures, and maintains network infrastructure components; trouble-shoots network to diagnose system problems; identifies, locates, resolves, and repairs problems; installs and configures software upgrades, file sharing, and domain security protocols.
  6. Plans, develops, and designs network management and maintenance projects, including policies and procedures, operational improvements, backup and archival files, and evaluates new technology integration.
  7. Coordinates operations activities with other departments and service providers; designs and implements campus-based LAN's, connectivity issues and cabling systems.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Preferred

Education

Required

Licenses/Certifications

Required

Other

Required

Safety