Job Description - Manager, Telecommunications
Description View created on 11/23/2014

Manager, Telecommunications

FLSA Status: Exempt
Pay Grade: 24
Job Title ID: 19301
Job Series/Job Family: Information Technology Series / Telecommunications Family

Reports To

Director, ACCNet Services

Job Purpose

To manage the day-to-day operations of the Local and Metropolitan Area Voice/Data Networking infrastructure, including server equipment in all College Call Centers; oversee operations of telecommunications equipment and call center technologies within ACC.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Designs, implements, and manages digital and analog telecommunications equipment and services.
  2. Evaluates and recommends new products and systems to improve network and telecommunications reliability, throughput, and productivity.
  3. Plans, orders, coordinates, and provides support to the network control area for the installation of new telephone systems for campus office locations.
  4. Provides support and resolution for telecommunications issues escalated by the Help Desk.
  5. Installs and maintains Nortel and Cisco communications equipment and servers.
  6. Assists the ACCNet Director in planning, coordinating, and implementing new telecommunications projects; provides assistance with developing strategies, goals, and action plans for the department.
  7. Performs analysis of local and long distance networks to ensure network optimization and cost savings.
  8. Audits and manages telecommunications invoices and works with telecommunications vendors in relation to resolving billing disputes.
  9. Coordinates and maintains service contracts and maintenance agreements for PBX, voicemail, and key telephone systems.
  10. Recommends changes to processes, policies, and metrics to facilitate the improvement of department performance.
  11. Supervises, hires, trains, and evaluates telecommunications staff; ensures seamless execution of departmental policies, procedures and customer satisfaction.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Licenses/Certifications

Required

Other

Required

Preferred

Safety