Job Description - Specialist, Telecommunications
Description View created on 10/31/2014

Specialist, Telecommunications

FLSA Status: Non-Exempt
Pay Grade: 19
Job Title ID: 19302
Job Series/Job Family: Information Technology Series / Telecommunications Family

Reports To

Manager, Telecommunications

Job Purpose

To analyze, coordinate, and maintain digital and analog voice communication requirements for Austin Community College.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Maintains digital and analog voice telecommunications requirements for ACC including adds, moves, changes, and programming on main telecommunications equipment.
  2. Implements and maintains computer software; manages digital voice hardware and software configurations; manages analog and digital voice hardware and software problems and changes; ensures the availability of up to date backup software in the event of software or hardware failure.
  3. Coordinates the College-wide voice mail system.
  4. Coordinates with the Telecommunications Manager, Central Help Desk, ACC Network Managers and outside vendors to provide College-wide voice system maintenance, problem determination, and resolution.
  5. Installs and programs software connections to the switch for new or relocated phone instruments.
  6. Diagnoses line/instrument problems; determines maintenance responsibility and initiates repairs.
  7. Maintains a current inventory of telecommunications equipment including printed circuit cards and availability of PBX's; maintains an inventory of spare equipment for immediate replacement throughout all ACC facilities.
  8. Assists with the installation, maintenance, and problem identification of ACC cable plant facilities.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Licenses/Certifications

Required

Other

Required

Preferred

Safety