Job Description - Technician, Telecommunications
Description View created on 11/22/2014

Technician, Telecommunications

FLSA Status: Non-Exempt
Pay Grade: 16
Job Title ID: 19303
Job Series/Job Family: Information Technology Series / Telecommunications Family

Reports To

Manager, Telecommunications

Job Purpose

To provide telecommunications equipment installation and maintenance for ACC.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Installs, troubleshoots, and repairs telecommunications equipment and data/voice cabling including computer and telephone lines, cabling for fiber optic and cable TV, Ethernet switches, and battery packs; installs, programs, and moves telephones.
  2. Responds to Help Desk, Information Technology and/or supervisor requests; repairs or resolves telecommunications problems; services telecommunications equipment both on and off campus.
  3. Documents and maintains all Telecom closets and equipment rooms including labeling telephone, computer or cabling equipment, and cleaning and securing all closets/rooms.
  4. Constructs or builds any racks, cable trays, or equipment as required.
  5. Orders parts, controls inventory, and updates work order information.
  6. Schedules telephone and data repairs and orders.
  7. Installs Voice over IP (VoIP) equipment.
  8. Assigns work and oversees activities of other technicians or hourly telecommunications staff as required.
  9. Works with vendors to identify issues and determine proper resolution.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Licenses/Certifications

Required

Safety