Job Description - PBX Operator
Description View created on 09/02/2014

PBX Operator

FLSA Status: Non-Exempt
Pay Grade: 4
Job Title ID: 19305
Job Series/Job Family: Information Technology Series / Telecommunications Family

Reports To

Manager, Telecommunications

Job Purpose

To operate the College#039;s PBX telephone system; efficiently answer, screen and route incoming calls; serve as a receptionist for designated departments as assigned.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Answers and screens calls to the College's general information number; routes calls to the most appropriate location.
  2. Provides general information such as registration times and locations as requested; answers general questions and directs walk-in traffic.
  3. Maintains an updated telephone directory to facilitate the efficient routing of calls.
  4. Receives outside deliveries such as UPS and Federal Express for the College, notifies relevant department of delivery arrivals; records and maintains the College manifest for each delivery received.
  5. Performs general office duties including filing, sorting, and mailing purchase documents.
  6. Assists College personnel with use of the fax machine; notifies departments regarding the arrival of incoming faxes; performs general maintenance on fax machine as specified.
  7. Records special telephone messages announcing holiday schedules or the closing of the College.
  8. Serves as receptionist to departments as assigned.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Preferred

Education

Required

Other

     Preferred

Safety