Job Description - Director, System Services
Description View created on 07/22/2014

Director, System Services

FLSA Status: Exempt
Pay Grade: 30
Job Title ID: 19351
Job Series/Job Family: Information Technology Series / Systems Services Family

Reports To

Associate Vice President, Information Technology

Job Purpose

To oversee and ensure the effective operation of all Information Technology administrative computer systems, including system administration and College-wide backup and recovery services; plan and implement new technology systems and upgrades; develop and monitor the annual Systems Services budget.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Directs, develops, and monitors the day-to-day operations of the Systems Services division.
  2. Supervises, hires, trains, and evaluates the performance of Systems Services staff.
  3. Monitors and maintains mission critical administrative systems and services as well as air conditioning and backup power (generators and/or UPS) to ensure high availability and functionality; develops and maintains a disaster recovery site for mission critical systems.
  4. Maintains a College-wide backup and recovery system to ensure that all critical systems are protected from data loss.
  5. Identifies and resolves system errors and performance problems; identifies requirements for additional resources or changes to current systems.
  6. Leads in the development of policies and standards for the connectivity, accessibility, and security of administrative computer systems.
  7. Researches and evaluates new technologies, and attends technical training to maintain a high level of technical expertise.
  8. Directs the installation of system hardware, software, and operating systems; directs the development, writing, installation, testing, debugging, and maintenance of system hardware.
  9. Maintains voice response systems used for telephone registration.
  10. Creates scripts or writes programs for specialized functions, to monitor or automate certain day-to-day operations.
  11. Plans, advises, and recommends budget items for system hardware and software; writes bids and evaluates responses for system hardware and software procurement.
  12. Keeps current with the latest technology; regularly attends technical training in order to maintain technical expertise.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Other

Required

Preferred

Safety