Job Description - District Police, Dispatch Supervisor
Description View created on 10/22/2014

District Police, Dispatch Supervisor

FLSA Status: Non-Exempt
Pay Grade: 17
Job Title ID: 282006
Job Series/Job Family: College Operations / Security Family

Reports To

District Police, Sergeant

Job Purpose

To supervise District Police Dispatchers.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Supervises District Police Dispatchers. Schedules, reviews work, approves time sheets, coaches, and develops employees. Supervises daily shift operations and trains and evaluates staff.
  2. Assumes the responsibility and security of TLETS/NLETS (Texas and National Law Enforcement Telecommunication System) and TCIC/NCIC (Texas and National Crime Information Center) training and policy procedures and upgrades.
  3. Investigates and resolves complaints against dispatchers.
  4. Substitutes and performs the duties of dispatcher as needed.
  5. Writes reports, files cases, and testifies in court, if needed.
  6. Interfaces with other entities both in and outside the College regarding dispatch operations.
  7. Maintains the departmental budget.
  8. Documents and schedules maintenance on all dispatch-related equipment.
  9. Coordinates long-term dispatch facility and equipment plans, recommending system upgrades and developing equipment specifications as needed.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Required

Computer Skills

Required

Physical Requirements

Work Experience

Required

Education

Required

Preferred

Licenses/Certifications

Required

Other

Required

Preferred

Safety